The
National Customer Service Center
Introduction
Numbers to Call
Hours of Operation
Automated Services and
Live Assistance
Details on Assistance Available and Rules
(PDF file)
Assistance on Pending
Applications by Phone
Change of Address
- for Naturalization Applicants Only
Request for
Emergency Rescheduling of an Appointment
General Case Status
Checks
Finding the Status of Your Case
Press Release
Introduction
Welcome to
the home page of the National Customer
Service Center (NCSC).
Through the
NCSC, we provide nationwide assistance by
telephone to customers calling from within
the United States about immigration services
and benefits. Service is available in
English and Spanish.
The NCSC
gives customers throughout the country
another way to get consistent, accurate
information and assistance on immigration
services and benefits. We know that service
by phone may be more convenient than having
to write and wait for a reply, or having to
take time off from work to go to the nearest
Immigration office.
Numbers to Call
You can call
U.S. Citizenship and Immigration Services
(USCIS) toll-free for automated information
and live assistance concerning immigration
services and benefits within the U.S.,
including Puerto Rico, Guam, and the U.S.
Virgin Islands.
- Our number is: 1 (800)
375-5283
- Our TTY number is: 1 (800)
767-1833
If you are
outside the United States and have filed an
application or petition with a USCIS Service
Center, you can call 785-330-1048 to check
the status of your case. This number
provides automated information only. There
is no live assistance available at this
number.
If you are outside the United States and
need more information concerning United
States immigration, please contact the
closest
U.S. Embassy or Consulate.
Hours of Operation
Customers can access automated
information through a
menu of automated options 24 hours a
day, 7 days a week. During regular business
hours, customers who need more information
or assistance can be transferred to a
customer service representative.
Live assistance is available
Monday through Friday as follows:
- Customers calling from Alaska: 8:00
AM to 5:00 PM local time;
- Customers calling from Hawaii: 8:00
AM to 4:00 PM local time;
- Customers calling from Puerto Rico
and the U.S. Virgin Islands: 9:00 AM to
6:00 PM local time;
- Customers calling from anywhere else
in the United States: 8:00 AM to 6:00 PM
local time.
In Guam, live assistance is available
Tuesday through Saturday, 6:00 AM to 11:00
AM local time.
The best times to call the NCSC for
personal assistance are Tuesday through
Friday.
Automated Services
and Live Assistance
Customers can access automated
information through a
menu of automated options 24 hours a
day, 7 days a week, to:
- Learn about basic eligibility; learn
about basic filing and other procedures;
and to order forms. (See also
Immigration Services and Benefits,
How Do I ...?s and
Forms, Fees and Filing Locations.)
- Learn about certain procedures in
your local Immigration office, including
location and hours of operation. (See
also
Field Offices.)
- Obtain case status, IF you filed
electronically, OR filed at a Service
Center AND have a receipt / tracking
number (for example: “EAC0305066165”)
During regular business hours customers
who need more than automated information and
help can be transferred to a customer
service representative.
Assistance on
Pending Applications By Phone
In addition to general information and
assistance, customers with a pending
application for an immigration benefit can
handle the following kinds of transactions
simply by calling the NCSC. When you call,
please have your A-number, any receipt
number issued by Immigration, and the last
notice you received about your case.
Change of
Address - for Applications or Petitions
pending at a Service Center
If you have a pending application or
petition at a service center, call the NCSC
toll-free number at 1-800-375-5283 when you
move to report your address change.
Please note that every alien must report
a
change of address whenever he or she
moves.
Special Registration address change
requirements also apply to some aliens. Note
you are required to file a Form
AR 11, Change of Address Form.
Change of
Address - for Other Applications Filed at
Local Offices or Asylum Offices
Please write your local Immigration
office whose address may be found in the
"About Us" section of the
Field Offices pages. Be sure to:
- Address your letter as such:
Immigration Office or Asylum Office (for
example, Boston Office, or Miami Asylum
Office)
123 Main Street, City, State, Zip
Attention: Change of Address
- Include in your letter: your name as
it appears on the application, your 8 or
9 digit A-Number, and your OLD and your
NEW address.
- Note you are required to file a Form
AR 11, Change of Address Form.
Request for Emergency
Rescheduling of an Appointment
Please make every effort to appear for
your scheduled appointment for
fingerprinting, interview, or other
processing. Failure to appear can delay
processing of your case, and can result in
your not receiving the benefit for which you
applied. However, if an emergency arises and
you absolutely cannot make your appointment,
call the NCSC to request rescheduling. The
NCSC will record the information, and pass
it on to the local office, which will make
the final decision whether to reschedule
your appointment.
General Case Status
Checks
At this time the NCSC provides specific
information about the status of an
individual application by phone IF you
electronically filed, OR filed at a Service
Center AND have a receipt / tracking number.
The NCSC can answer many questions about
case status for customers who:
- have a pending application or
petition at service center for
naturalization, or
- filed another kind of application at
a local USCIS office.
For information about ways to find out
the status of a case other than by phone,
see Finding the Status of Your Case.
