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Bridgestone – Firestone Tire Tread Defects – Sample Letters


Bridgestone – Firestone Tire Tread Defects – Sample Letters to Firestone and Ford

Below are two samples of letters you may wish to send to Firestone and to Ford if you have any difficulty getting your tires replaced under the current recall. Be sure to include your full address and your telephone number so Firestone or Ford can easily contact you.

August 10, 2000

Customer Service Department
Bridgestone/Firestone, Inc.
50 Century Blvd.
Nashville, TN 37214

Re: Explorer/Firestone tires ATX, ATX II, and Wilderness AT

To Whom it May Concern:

I own a vehicle equipped with a form of the tires referenced above. I am aware of the pending recall of these tires and the recent media reports of actual accidents involving deaths and serious injuries associated with failures of these tires.

I want my tires replaced immediately. This is a serious problem and I want to ensure that my family is not unreasonably exposed to death or serious injury by these tires. Please immediately advise me where I can have these tires replaced free of charge.

Signed: Vehicle Owner/Customer

August 10, 2000

Customer Service Department
Ford Motor Company
Parklane Towers West, Suite 1400
3 Parklane Boulevard
Dearborn, MI 48126

Re: Explorer/Firestone tires ATX, ATX II, and Wilderness AT

To Whom it May Concern:

I own a vehicle equipped with a form of the tires referenced above. I am aware of the pending recall of these tires and the recent media reports of actual accidents involving deaths and serious injuries associated with failures of these tires.

I want my tires replaced immediately. This is a serious problem and I want to ensure that my family is not unreasonably exposed to death or serious injury by these tires. Please immediately advise me where I can have these tires replaced free of charge.

Signed: Vehicle Owner/Customer

Below is a sample of a form you should try to get signed by a Firestone or Ford dealer if you have your tires inspected and are NOT able to get replacement tires at that time.

August 10, 2000

To whom it may concern:

Today we inspected the tires on a _________________ _____________________________ (vehicle make, model and year), vehicle identification number ____________________ with ________________ miles. At this time Firestone is not willing to provide replacement tires at no charge.

We inspected the tires and hereby certify that they are safe from tread separation for another __________ miles. I personally certify, as manager of this Firestone tire store, that the potential for tread separation on ATX and AT Wilderness tires can be anticipated and predicted by a visual inspection. I personally certify on the basis of my professional experience, and Bridgestone/Firestone certifies, that these tires are safe from tread separation, under normal use, for an additional ___________ miles. I personally, and the corporation Bridgestone/Firestone, accepts responsibility for any injuries that occur as a result of tread separation on these tires.

Signed: Dealer or Store Manager

Below is a sample of a form you should try to get signed by a Firestone or Ford dealer if you have your tires inspected and ARE able to get replacement tires at that time.

August 10, 2000

To Ford Explorer Owner:

As an official representative of __________________________, we today (date) ________________ replaced the recalled Firestone ________ tires on model ______________________, vehicle identification number _________________.

We replaced the recalled tires with _________________ size tires, model ______________________, manufactured by ________________________________.

The vehicle manufacturer recommends that these tires be inflated to _________________________.

The tire manufacturer recommends that these tires be inflated to __________.

Signed: Dealer or Store Manager

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